Aim
The purpose of the programme is to help participants learn how to manage difficult performance issues in the workplace and maximise the contributions of all employees.
Most employees meet or exceed the demands of their roles: problems however do arise and this course is intended to provide a framework for dealing with these more challenging situations.
A balanced approach between the three parties involved is essential and this means understanding the roles of each and maintaining a constructive dialogue.
Objectives:
On completion of the programme participants will have had an opportunity to:-
- Understand their responsibilities for managing performance issues
- Develop skills to use in challenging situations
- Understand the three stages of the discipline process
- Develop an action plan
Agenda:
Creating A Constructive Environmentand Feedback:
- Getting out and around
- Clarity of roles
- Defining the ground rules
Monitoring and Feedback:
- Pointing the finger-how do we avoid making judgments
- Giving feedback
- Processes for monitoring work
Recognising Challenging Situations:
- How do you react to conflict?
- Recognising what is assertive aggressive or submissive
- Sharing with the group difficulties you have experienced over the last 12 months
- What is the pay off?
Assertiveness and Communication:
- Asking for what you need
- Saying no
- Disagreement exercise:
- Making the connection
- How do you assign work
- Building allignment
Discipline:
- The changing law
- The disciplinary procedure
- Role play
- Records
Maintaining and managing relationships:
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