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Managing and developing staff is essential to service success. All employers will need an effective approach to obtain the maximum performance from their increasingly expensive and diverse people resources. This two day workshop explores some of the practical issues of contracting with, supervising and rewarding different workers.

Patterns of employment and types of work relationship in the new millenium have become increasingly diverse. This not only reflects the changing business and organisational needs of employers but also the demands of workers themselves for a wider variety of work or a broadening of their responsibilities to fit in with their career aspirations or lifestyle patterns.

This has lead to a major increase in personal responsibility, the use of project work, temporary and fixed term assignments, self managing teams etc which make up the typical modern work package. To effectively manage this we need to overhaul our strategies and skills for motivating and supervising people.

Accompanying this growth in new working patterns there has also been a change in attitudes about how employees should be managed. Assessments by customers, quality standards and tribunals are showing an increased willingness to explore people systems.

This workshop aims to explore the approaches for managing this new type of workforce and the increasingly complex work patterns which accompany it. It is also an opportunity for you to share ideas with like minded colleagues.

Learn To:

• Paint a clearer picture to staff of what you are trying to achieve.
• Contract more effectively with different types of staff
• Implement systems for monitoring performance
• Understand the role of the performance review
• Agree how performance can be tracked
• Design and implement a supervision contract
• Explore the different aspects of the reward system
• Develop a learning dialogue which compliments your professional ambitions
• Review the different ways of assessing people
• Performance is about partnership between performer and manager. Avoid some of your frustration and come and learn more about this complex process.

Benefits:

1. Identification of a framework for managing people's performance.
2. Clarification of expectations between employer and employee.
3. The acquisition of different tools for managing people.
4. The development of supervision skills.
5. Identification of ways of increasing staff morale.

Specially Designed For: Managers & Team Leaders

Cost: £399 + VAT

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