The aim of this course is to build the confidence of delegates and give a greater understanding of the influencing process and its value in the workplace. It will assist those who are involved with interactive work and cooperation with others.

It examines approaches, tactics and skills for achieving cooperation and provides an opportunity to put them into practice.

Influencing Skills

Influence is the ability to persuade someone to cooperate with you to a common end. For interaction amongst colleagues particularly in different departments, these are the skills most likely to help you succeed in getting what you require.

There are two types of skills:-

  1. Understanding skills which demonstrate your respect, agreement and understanding of another persons point of view.
  2. Contracting skills which demonstrates your needs and willingness to take a stand to get what you want.

These skills will strengthen and build co-operation with others. Along with this delegates need to develop their sensitivity to others feelings. A computerised assessment will help delegates understand their own particular approach to influence and will be use on the course.

Methods Of Working:

The course will be highly participative in style, involving exercises, role play and discussion. Participants will be encouraged to look at themselves and learn about their own influencing style and to practice different strategies. They will be taken through the essential steps of the communication process and helped to learn the skill sets in each stage.

In addition to this delegates will be encouraged to look at their own feelings and how they contribute or block the communication process. They will be given strategies for managing these in difficult situations.

The focus of theprogramme will be on how you can use some of these new skills outside the course, with your manager, with colleagues and with staff.


Delegates are asked to complete a questionnaire prior to the course. This is to be brought to the training session as it will form a working document to be used on the first morning. It would be helpful to ask a third party to give their opinion about your answers.

Delegates are also asked to identify one situation in which they wish to influence someone to be used in role play.

How Can I Apply “Influencing With Impact”?

  1. Investors In People
  2. Teambuilding
  3. Away Days
  4. Management Training
  5. Organisational Development
  6. Work life balance


  • Help others understand what you want and need.
  • Understand the role of emotions.
  • Hear and really understand what others say.
  • Map your approach using the process communication model.
  • Use different tools to exercise your influence.
  • Anticipate and avoid common misunderstanding.
  • Adapt your communication style to the situation.
  • Recognise defensiveness.
  • Handle difficult situations constructively

Greater flexibility of work and changing roles has emphasised the importance of these skills.


  1. Different strategies to use at different times
  2. Less conflicts and more creativity
  3. Better relationships with suppliers and customers
  4. More confidence in the team